Twitter Social Networking: Does It Really Work?
June 13, 2009 by Rebekah King · Leave a Comment
Being a social media consultant I get asked just about every question you can imagine (and many I never would have imagined) by people I meet at events and speaking gigs. One of the top questions is “does twitter social networking actually work?” which is often followed by a version of “how?”. Of course I have my success stories – how I typically get approached by one new client a week from my facebook/twitter/linkedIn marketing programs, how I now oversee two of the largest organizations for their respective industries in southern california – via LinkedIn… things like this – but what often seals the deal for people is learning what other companies both big and small are doing that works. As you read this, hopefully you can start to see what you might be doing that would work for you and your business…
What Dell’s doing on Twitter is one of my favorite stories, and is explained best by a Stefanie N, a dell employee herself: Read more
Social Media and Customer Loyalty: The Skinny
January 30, 2009 by Rebekah King · Leave a Comment
Typically I frown on simply ‘reposting’ articles, but this one is so good it’s my exception to the rule this month:
Deepening Customer Loyalty Through Social Media by Aaron Strout
When was the last time you said to yourself: “Wow, I’d recommend this product or service to a friend”? Within the last month? Six months? If you have to think about this question, you’ve already made my point. Over the last 50 years, outsourced manufacturing, poor customer service and an overall commoditization of products and services have served to erode consumers’ affections for most brands.
While the idea of diminished customer loyalty may be disheartening–after all, if customers aren’t loyal, they don’t rave about your brand to other customers and they certainly can’t be tricked into forking over a greater share of their wallet–all hope is not lost. In fact, smart brands like Dell, Ford and Sears are starting to see increases in brand affinity as a result of their social endeavors. Read more
Social Media: What it is and Why you should care | episode 1
October 19, 2008 by Rebekah King · Leave a Comment
Social Media is media that utilizes a social platform – its meant to interact with a person in a manner similar to person-person interaction. This means video, photo-sharing, blogging, profiles, tagging, commenting on eachother’s items, friend circles, groups, and on and on and on.
What makes social media so special is it’s two main applications: social media optimization and social media marketing. Social media optimization is the trick/expertise/pure luck of creating social media in a way that will encourage it’s spread (aka. viral) across the web. This is where rules like no videos over 2 minutes come in to play – 2 min is a very viral-able time block. Social media marketing is focused more on the pr, content, and collaborative aspects of social media – this isn’t too far off from traditional marketing and pr… just add tech and a strong narrowing of topics/audience (there’s blogs for people who love radishes for goodness sakes!)
Great info, but why should you care?
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